Submit a deactivation request via the Procura Mobile Request Form to:
- Deactivate the Procura Mobile account access to disable login to the Procura Mobile app.
- Deactivate the assigned Procura phone line to cancel the $39.70 monthly mobile service.
Who needs to submit a deactivation request?
- LOA Users: Employees who are going on leave for longer than 45 days.
- Terminated Users: Employees who are no longer in VCH Home Support or their current CHW role.
- Active Users: Employees who no longer require a dedicated Procura phone. (e.g., transitioning from full-time to casual and switching to a shared device).
Home Support Site Managers/Delegates Responsibilities:
- Confirm the effective date.
- Update the Employee Record and the Department Status in Procura.
- Submit a deactivation request via the Procura Mobile Request Form.
- Collect and return the Procura phone to the Procura Mobile Device Team for repurposing to the appropriate cost center.
Procura Mobile Device Team Responsibilities:
- Disable the Procura Mobile Account.
- Wipe the device from mobile device management console.
- Submit disconnection request via mobile device portal to cancel the phone line.