Groups are created in order to identify a subset of employees or clients to support scheduling practice or a specific business need. Groups are assigned to clients and employees based on location, teams and employee status (regular or casual). These groups are used in scheduling to more accurately match the employee and client.
There is a connection between an Area and Groups. The Area is used to identify geographical location (where the client lives and employee works) and Groups would be used to further sort employees or clients into other groups, teams and clusters.
It is important that each team be responsible for maintaining groups as changes occur.